Privacy Policy
Last updated: October 2026
1. Information We Collect
When you use EzyTranslate, we collect information you provide directly:
- Name and email address
- Phone number (optional), or your WhatsApp number and messages if you contact us on WhatsApp
- Nationality
- Documents you upload for translation
- Payment information (processed securely by Stripe)
2. How We Use Your Information
We use your information to:
- Process and deliver your document translations
- Send order confirmations and updates
- Respond to your inquiries
- Improve our services
3. Document Handling
Your uploaded documents are handled with strict confidentiality. They are used solely for translation purposes and are not shared with third parties beyond our NAATI-certified translators. Documents are securely deleted after translation delivery.
4. Ordering on WhatsApp
You can order by sending your documents to our WhatsApp number. When you do:
- Messages are exchanged through the WhatsApp Business Platform, operated by Meta. Meta processes your number and messages under its own privacy policy.
- An automated assistant reads the documents you send to identify the document type, the language and the number of pages, so it can give you a price straight away. This reading is done by an AI model provided by Anthropic, which processes the files only to answer that request and does not use them to train its models. The translation itself is always done and certified by a NAATI-certified translator.
- If the assistant cannot give a price, a member of our team reads the conversation and replies.
- Your conversation is kept for 7 days so we can follow up on your order. Your documents are stored with your order like those uploaded on our website.
5. Payment Security
All payment processing is handled by Stripe. We do not store your credit card details on our servers. Stripe's security practices are compliant with PCI DSS Level 1.
6. Cookies
We use essential cookies required for the website to function properly. Third-party services (such as Stripe) may also set cookies for payment processing and fraud prevention.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@ezy-translate.com.
8. Contact
For any privacy-related questions, contact us at support@ezy-translate.com.